8/7/2023 0 Comments Images of calca peruwhen we returned from the hotel restaurant for the dinner the room was tidy, we found strange at the same time was a nice touch. I was not leaving this comment if I was not entirely sure what happened at this place. I found out that this place had change owners 3 times since 2011.… As much as they both tried to help and apologize for the inconveniences this was a very sad experience that I hope will never happen again for this hotel is off our list. She said she had just started working that week, the same goes for the "Manager" a young man who said he just started working there as well. I saw only one person, Paloma, doing all the work. Breakfast the next morning was cold again. Again nobody could tell us what happened. After our day tour, got back to the hotel and found out our clothes were just being washed that night, needles to say when we got our clothes back they were wet. The next morning we asked for the clothes to be washed and specifically requested same day service since we were leaving the next morning at 7 am. The restaurant which in the past had a fabulous menu had no menu at all. The rooms looked old and dirty with cobwebs. To start one of the rooms had the toilet clogged and that was before we checked in. The person at the desk was not able to give us any kind of information. What happened? We arrive at night, there was only one person at the desk, nobody to help with the luggage. Fast forward to July 2018, what a disappointing experience. I was so eager to bring my group to experience this place. I had stayed at this hotel in 2011 when it was called Qawana Lodge and was blown away by it's beauty and service. Akti Imperial Deluxe Resort & Spa Dolce by Wyndham.
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